State Farm® Insurance Agent Rhonda Floasin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dave Erbe
November 22, 2024
5
out of
5
rating by Dave Erbe
"This office is amazing! We have been both former customers and new customers now after returning to Virginia. Lynn and Sydney have been incredibly supportive of helping juggle the policy changes from state to state, sending gentle payment reminders, and helping get us set up with auto-pay. We were disappointed that we could not get a renters insurance policy in the Virginia Beach area, and learned that many homes are no longer able to be covered due to their proximity to the ocean, costal flooding, and general increased risk and damage from hurricanes, so we may have to find another company for those essentials when the time comes."
We responded:
"Dave, thank you for your kind words.....and welcome back!! Sorry we couldn't write your renter's policy right now. Hopefully, we'll have the opportunity to do so before too long. We're just glad you're back with our agency and let us know if there's anything else we might be able to help you with. Best Regards, Rhonda"
Sarah Gallagher
November 14, 2024
5
out of
5
rating by Sarah Gallagher
"Always friendly and prompt with information needed."
We responded:
"Thanks, Sarah for your positive feedback. We love our policyholders and try our best to provide quick responses with accurate information. Thank you for your business!! "
Sylvia Davis
November 11, 2024
5
out of
5
rating by Sylvia Davis
"Great customer service. Was able to pull up my details and give me a great quote! Convenient, fast, and easy"
We responded:
"Thanks, Sylvia, for the great review! Thanks for letting us take care of your insurance needs. We love helping great policyholders like yourself! "
Melissa Walker
November 4, 2024
5
out of
5
rating by Melissa Walker
"Debbie and Jody, two of the ladies who work under Rhonda are fabulous and easy to talk to. I've never had a bad experience with Rhonda's team and I've been with them from back when I was under my parents insurance as a teen. I moved down to nc a bit ago and had to go with a different group, but I'm happy I'm back now and catching up with a team who knows me and genuinely cares. I would 200% recommend this team to anyone who doesn't want to be on the phone with a 1-800 number. They're all locals who have been in the industry for a decade plus and know what they're talking about. Check em out, tell em Melissa sent you. ;)"
We responded:
"Melissa, thanks so much for your glowing review! You are so right and I am so lucky to have such a great team of experienced ladies to assist our fantastic policyholders like yourself. We love the opportunity to chat with our policyholders when they call or stop in! It's our pleasure to help the Virginia Beach and surrounding communities with their insurance needs! Thank you for your business! Rhonda Floasin "
Colleen Howeboone
October 29, 2024
5
out of
5
rating by Colleen Howeboone
"Deb Landon is the real MVP. Her dedication to customer service is WOW! She rectified an issue with my policy and kept me informed every step. She is awesome!"
We responded:
"Colleen, thanks so much! You are right about Debbie! She's been taking great care of great policyholders like yourself for many years. She is absolutely the best and indispensable!"
Steve Oseer
October 25, 2024
5
out of
5
rating by Steve Oseer
"For the past 20 years these ladies, along with State Farm have been so easy to work with. They beat USAA rates in every category, have easy to use apps and lots of discounts. So nice to have a real person pick up every time and know who you are."
We responded:
"Thanks, Steve. We try very hard to give the kind of hometown service State Farm in known for. We all really appreciate your business and your kind words!! "
Tessa Bivens
October 23, 2024
5
out of
5
rating by Tessa Bivens
"Very hands on insurance agent! Got into an accident and she was keeping up with the repairs and updating me every step of the day. Made the process as smooth as it could be given the circumstances."
We responded:
"Thanks Tessa! We love taking good care of our great policyholders like yourself. We truly appreciate your business! "
G
October 23, 2024
5
out of
5
rating by G
"Debbie in State Farm is always a courteous, professional and empathetic representative. I always feel her genuine care and feeling of family whenever I call for updates and/or issues with my policies. I have been working with Debbie for many years and feel very fortunate to have her as my agent. She is truly an asset of State Farm."
We responded:
"Thank you for taking your time to share your experiences working with Debbie. You are right! She is the best!! And we are so lucky to have had her working here with us for more than a decade. "
Erin Lloyd
October 17, 2024
5
out of
5
rating by Erin Lloyd
"Debbie is always proactive and thorough! She makes the insurance process so easy!!"
We responded:
"Thanks, Erin! You are right about Debbie. She's the best and has been taking great care of our great policyholders like you for many years."
Amy Jacobs
October 7, 2024
5
out of
5
rating by Amy Jacobs
"Very knowledgeable and helpful to give me the best possible coverage that I can afford! Very personable!"
We responded:
"Amy, So happy to have you in our agency! Feel free to reach out to us any time if you have any questions or concerns. We truly appreciate your business!!"
Jennifer
October 3, 2024
5
out of
5
rating by Jennifer
"Debbie has been great helping our son navigate getting his own auto and renter's insurance policies! She is very knowledgeable and always quick to respond to any questions we may have!!"
We responded:
"Thanks, Jennifer, for your kind words about Debbie. That's what she is here to do, and she does an excellent job helping our policyholders. Glad we could help your son with his insurance needs. Thanks for taking your time to compliment Debbie. She's the best!! "
Lisa Banko
September 13, 2024
5
out of
5
rating by Lisa Banko
"I want to thank Lynn so much for her intelligence her fast response to any questions. She has always been spot on quick with everything she does. I appreciate her so much she knows her job and does it extremely well. Thank you for being the absolute best State Farm Employee!!!"
We responded:
"Lisa, thank you for your kind words about Lynn. She's been with me going on 29 years, and she's the best!! She's friendly, knowledgeable, AND loves taking care of our policyholders' needs. "
Alicia Mathews
September 12, 2024
5
out of
5
rating by Alicia Mathews
"I’ve been with Rhonda for about 10 years for home and auto insurance. Luckily I've never had to file a claim, but I have had a lot of questions and changes over the years. It’s always easy to get a real person on the phone and get answers to my questions in the same call. Everyone in her office is helpful, friendly and efficient. I have compared rates with others who have similar coverage and know the price I’m getting is competitive and that means a lot when everything is so expensive. I’d highly recommend working with Rhonda and her amazing team!"
We responded:
"Thanks so much, Alicia, for your kind words. I am fortunate to have a team who has been with me for many years, and we pride ourselves on being available to our policyholders when they need us. "
Kim Stanley
July 31, 2024
5
out of
5
rating by Kim Stanley
"I appreciate Debbie Landon’s timely responses and always willing to help provide the best coverage at the best price!"
We responded:
"Thank you, Kim, for your kind words about Debbie. She loves taking great care of our policyholders, and we are so happy that you are one of them!!."
Mike Mayo
July 31, 2024
5
out of
5
rating by Mike Mayo
"The Rhonda Floasin team are the best! They always have a positive attitude and can answer any of your questions an always Prompt to return your call."
We responded:
"Hey Mike! Thanks for making our day! It's always so nice to hear from great policyholders like yourself. We love taking care of folks like you!"
mary slade
July 24, 2024
5
out of
5
rating by mary slade
"Very kind and professional always willing to help when needed"
We responded:
"Thanks Mary! We all do our very best to take good care of our policyholders. We truly appreciate your business! "
Michelle Reid
July 20, 2024
5
out of
5
rating by Michelle Reid
"Lynn is ALWAYS so helpful and gets things done quickly!!!"
We responded:
"Thanks Michelle! You are right about Lynn....She's the best....and has been taking care of our policyholders here for 29+ years!! We appreciate your business and your kind remarks!! "
Basha Taylor
June 11, 2024
5
out of
5
rating by Basha Taylor
"Jodi! Jodi! Jodi! But did I say Jodi! She is an absolute pleasure to work with. I have had Ronda and John Floasin since I came to VA 5 years ago and have not been disappointed at all. Ms. Jodi S. has always been there to answer any and all questions I may have along the way. Could not have picked a better office from the Google list! -Brilliant! 🫡"
We responded:
"Thanks for your kind words, Basha. Jodi has been with me going on 20 years and she's the best! We love taking care of folks like you!!"
Shane Phillips
June 6, 2024
5
out of
5
rating by Shane Phillips
"Debbie provided excellent service in an amazingly timely manner. She answered all my questions with kindness and grace and made very knowledgeable recommendations to help me make the switch to a new agent extremely smooth and painless. I cannot give a higher recommendation."
We responded:
"Thanks, Shane! You are right! Debbie is fantastic, and I've been fortunate enough to have her take care of our policyholders for more than a decade. Thank you for your kind words!! Rhonda "
Mark Harding
March 12, 2024
5
out of
5
rating by Mark Harding
"After a horrible experience with USAA and their agents, we are so grateful with how easy it was to sign up and work with Debbie! Very happy with our switch! Thank you!"
We responded:
"Thanks Mark! We're happy to have you as a new client, and Debbie and the rest of my team will take great care of you. Welcome!!!"
Robert Davis
February 23, 2024
5
out of
5
rating by Robert Davis
"I've been with State Farm for a little while now and I gotta say that Debbie has always been very helpful and a pleasure to speak too. She is one of the best!"
We responded:
"You are right about Debbie! She has worked with me for a decade and has many years of experience with State Farm. She is definitely one of the best! "
P Hodge
October 6, 2023
5
out of
5
rating by P Hodge
"Lynn Marteen is one of the strongest, ,smartest ,, and helpful agent I've ever met .."
We responded:
"Thanks for your great comments about Lynn. She has worked with me since 1995 and knows the business backward and forward, and will take great care of you!! "
Craig Schmidt
August 9, 2023
1
out of
5
rating by Craig Schmidt
"Poor communication on all levels. Rate change over $60/month with no explanation. Rude response to questions. Very bad all around. Looking for another agent now."
We responded:
"Hi Craig, after getting a 5-star review from you a short time ago, I was surprised to see your most recent 1-star review. I've reviewed our notes and spoken with my team to find out how we may have failed to provide you the 5-star service that others feel they have received. You emailed us at 4:31 pm on 7/21 about your rate increase concerns. My team member emailed you back at 4:50 p.m. on that Friday and asked what would be a good time the following week to review your policies and look for ways to reduce your premiums. There was no response from you. On Aug. 2nd, my office mgr. left a VM on your wife's phone to give us a call to chat or set up an appt. (no response). Yes...your auto rates have increased on both of your cars, but our office has no control over this. Since you only want to communicate by email, it's hard to explain all the factors that are involved in auto rate changes in writing. Much easier to discuss by phone or in person.....which is not your preference. Our records show we responded promptly to each and every email you sent us. I am truly sorry that you feel we have not provided you the service that you expect, but I do see that MY OFFICE TEAM has responded to you promptly each & every time you reached out to us by email. Craig, since you live in Suffolk and we are in Virginia Beach, it might be more convenient for you to find an agent closer to you. We can transfer your accounts to any agent you chose. Best Regards, Rhonda "
Caroline Spriggs
July 22, 2023
5
out of
5
rating by Caroline Spriggs
"Monica & Jake were awesome!!!They made switching insurance companies so easy and saved me money too. I would highly recommend talking with them if you're in the market for a new insurance company."
Shannon McDaniel
June 6, 2023
5
out of
5
rating by Shannon McDaniel
"We have been working with Debbie at State Farm for many years now. Her communication skills are top notch! She knows the stuff and always willing to help. We switched to State Farm from another company and haven’t been happier. Entire office is friendly as well! Switch to State Farm you’ll be happy you did!"
We responded:
"So glad you are receiving great service. We appreciate you"